Delivery + Returns

Worldwide Shipping

CIRCULR offers free worldwide shipping over £35 / $45 (U.S). Our current courier partners are shipped worldwide using DHL, DPD and Royal Mail depending on your location. 
*With recent global supply chain disruptions, Covid-19, Brexit and peak holiday seasons may be causing shipping delays. Whilst shipping days below are relevant estimations, your order is always tracked, providing accurate transit times.
UK delivery
Small packet 48 signed - £4.50
Small packet 24 signed (express) - £5.99
Free standard 48 signed over £35 spend

Europe delivery
International tracked  and signed delivery 3-5 days - £10.50
Free tracked and signed delivery over £50?

USA & Canada delivery
International tracked and signed delivery 5-7 days - £12.99
Free tracked and signed delivery over £50

Australia delivery
International tracked delivery 5-7 days - £12.99
Free tracked delivery over £50

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

*Please note that we are unable to deliver to some countries and we apologise for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Libya, Mali, Myanmar, Russia, Niger, North Korea, Somalia, South Sudan, St. Barths, Sudan, Syria, Venezuela, Yemen and Zimbabwe.

Duties and Taxes 

EU Orders and Brexit (Including Ireland)

  • Orders destined for countries in the EU are shipped on a DDU (delivery duty unpaid) basis. If applicable, you will need to pay these costs to release your order from customs before it can be delivered. Please expect the invoice to receive from your carrier via the post or email.

Brexit Updates

Please note that some countries may require you to provide additional information to our delivery partners to receive your order as it passes through customs. Please see the specific requirements below:

  • Greece: You will be required to show a Tax ID and proof of payment.
  • Italy: You will be required to show a Tax ID to receive your items.
  • Portugal & Spain: You will be required to show a Receiver ID, Tax ID and proof of payment to receive your items.

International Orders

  • Import Duties for orders to the United States and Australia (up to USD/AUD 700) are covered. International orders might be subject to duties and taxes which are calculated by your local customs authorities. These costs must be paid by the customer, and if refused, CIRCULR has the right to deduct the return shipping costs from the original refund amount.

  • Duties and taxes are non-refundable.

Exchange and Returns 

Exchange Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your exchange. Exchanged products are shipped for free, but please note that return labels are at own cost - pricing depends on carrier service and location. Our team is able to provide the right tools for a smooth exchange. 

Simply follow the instructions below

  • Contact help@circulr.co with your order number as the subject title.
  • Tell us your name, the product name(s), and your desired exchange (or ask us for the latest recommendations). 
  • Pack the product in its original packaging securely and dispatch according to your return instructions.
  • On receipt of a return, we will check the product's condition (the product must be in its original condition). Once approved, we will dispatch your requested style with no additional costs. 
  • Your exchange will be processed within 15 days upon receipt. This may be an exception if your requested item is a pre-order. If your exchange is urgent, please contact us immediately. 

Please note: If you have received your order in a faulty manner, please contact us at help@circulr.co immediately providing photos of the defects. 

Returns Policy

If your purchase is not exactly what you are looking for, you have 7 days from receiving your order to arrange your credit note, exchange or refund. Please note that return labels are at own cost, pricing depends on carrier service and location. Our team is able to provide the right tools for a smooth return. 

Simply follow the instructions below

  • Contact help@circulr.co with your order number as the subject title.
  • Tell us your name, the product name(s), and the reason for return in your email. Please let us know if you wish to receive a credit note (gift card), exchange or refund to your original payment method.
  • Pack the product in its original packaging securely and dispatch according to your return instructions. Returns may be refused if not arrived in original condition. 
  • Please allow 15-20 business days upon receipt for your return to be processed accordingly.
  • Refunds will be processed to your original payment method. Store credits will be emailed. Refunds exclude shipping and return costs.*

Please note: If your item is faulty, please let us know within 2 days of arrival. Faulty returns that are not highlighted as a defect, may be refused upon quality check. 

Gift Cards

Returns of items purchased with a Gift Card will be refunded to the same Gift Card. If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the refund. Please note that gift cards are not eligible for cash refund. 

If you have purchased partially with a gift card and a bank/credit card method, we will refund the exact amount paid on both of the original payment methods.

Contact information

Have any questions, concerns or suggestions? Our team is here to help! Customer enquiries (Monday - Friday 9 am - 6 pm GMT):  help@circulr.co