FAQs
ORDER TRACKING INFORMATION
If you selected a tracked service, we will send you an email with your tracking number once the package is prepared and picked up at our warehouse.
If your tracking link does not work, try it again later: it normally takes a couple of hours to register the tracking information. Please note that our team only works on business days. If your order has to pass through customs, CIRCULR is not liable for any additional costs which may arise. If you send a return package to a wrong address, we are not liable for any loss or misplacement.
ACCEPTED PAYMENT METHODS
- Credit cards: Visa, MasterCard, American Express, Discover.
- Debit cards: Visa, MasterCard, American Express.
- PayPal.
- CIRCULR gift card.
- Klarna - Buy now, Pay Later
CONTACTING CUSTOMER SERVICE
You can contact us via help@circulr.co Please bear in mind that the estimated response time is up to 3 working days.
HOW CAN I CHANGE OR CANCEL MY ORDER?
To change or cancel your order, you should contact us via help@circulr.co as soon as possible after completing or receiving your order.
REFUNDS
We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.
How do I request an exchange or refund?
Follow the steps here: https://tracking.controlport.co.uk/e9ab6870/circulr-2/return/da9334
To qualify for a refund or exchange:
- Items must be unworn (apart from trying on).
- All tags and packaging must be included.
Items that do not meet these requirements are not eligible.
Exchange Policy
You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn with tags attached in order to receive an exchange.
For any exchanges, we will ask you to pay the cost of delivery.
Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.
Send us an email at help@circulr.co stating you would like an exchange.
- Please include your full name and order number in the email.
- Include the new items you would like to exchange your order for.
To qualify for an exchange:
- Items must be unworn (apart from trying on).
- All tags, clips, and packaging must be included
Items that do not meet these requirements are not eligible.
Refund Policy
We will refund your order to the original payment method once it has been processed at the warehouse.
- Please be aware this can take up to 48 hours after the order arriving. You will be notified once a refund has been made.
- We are unable to refund purchases to a different payment method than the one used to purchase the items.
Additional costs
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.
Faulty items
In the event you have received a faulty item, please contact help@circulr.co within 30 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
CONTACTING PAYPAL
CIRCULR doesn’t have access to your Paypal account. Contact Paypal if you want to open an account, if you want to change your account password, if there is a problem with a payment through your account, if you want to check the status of a transaction, or for any other issue related with the Paypal platform.
FRAUD MANAGEMENT
To provide a safe online shopping experience, CIRCULR has integrated fraud prevention tools in the online payment process. Every transaction is reviewed for indications of fraud in order to ensure the identification of the cardholder and protect against fraud. CIRCULR reserves the right to verify the validity of all payments before sending an order. For example, we may request additional documents, such as identity cards or proof of residence. Any information you provide us will be treated confidentially and will be destroyed once payment is verified.
CIRCULR STORE LOCATIONS
CIRCULR doesn’t have any shops. Yet.
PROBLEM WITH A CIRCULR ORDER
CIRCULR want to know if there's a problem with your order or product. If you receive the wrong item, the wrong order or duplicate orders, or if you don't receive your order in the expected timeframe, please contact us via help@circulr.co
1- If your order passes through customs, we will not be held responsible for any additional costs which this may invoke.
2- If you return goods to any address other than the one emailed to you, we will not be held responsible for loss of the goods.
ERROR TRACKING YOUR SHIPMENT
We will occasionally send your order before the carrier is able to provide information on their website. If you tried checking your tracking number and received a message saying they were unable to track your shipment, please allow a few hours and try again.
HOW TO BECOME A CIRCULR RETAILER
If you’re interested in becoming an authorized CIRCULR retailer, you must have a business license (issued by your local government) and a retail store front. Applications to sell CIRCULR product from home or on auction websites will be not be considered. Please contact us via help@circulr.co
CIRCULR PRODUCT AUTHENTICITY
To find authentic CIRCULR product, purchase from CIRCULR.co or authorized CIRCULR retailers.